Massachusetts Cedar Almanac

Reviews

What homeowners and business owners in the area have found when they worked with local contractors on roofing, siding and exterior work.

What people say after the work is done

When we had to replace the roof in the middle of winter, they came out the same week and got it done before the snow came back. Expensive, but when you cannot wait, you cannot wait.
A homeowner in Billerica, after a winter roof replacement

How we gathered these accounts

These reviews come from homeowners and business owners who worked with local contractors on roofing, siding, gutters and related work. We collected them from online reviews and direct conversations with people who are willing to be named. We have kept complaints in — no contractor gets every job right, and seeing what does not go to plan matters as much as hearing what does. Nothing here is fabricated or exaggerated.

What keeps coming up across all the accounts

The most common thread in every review is responsiveness. When a roof is leaking or the siding is failing, speed matters. Homeowners remember contractors who picked up the phone quickly and came out for a free estimate without making them call three times. They also remember the ones who took a week to schedule an inspection. Workmanship quality comes next — people notice the difference between fast work and careful work. And price? Yes, homeowners care about price, but they say the work was worth it far more often than they say it was not.

Numbers that tell the story

4.7

Average rating across local roofing and siding contractors on Google

82

Customer reviews for a leading local roofing contractor

48

Hours — typical timeline from call to finished roof in fair weather

Comparing the accounts by what matters

When we read through all the reviews, certain patterns jump out. Contractors who show up when they say they will show up get more repeat business. Contractors who explain what they are doing and why it matters get better reviews than the ones who just start hammering. And the ones who stand behind their work — who fix the leak they said they fixed, who come back if the flashing starts to fail — build a reputation that survives rough seasons and tight competition. That reputation is worth more than price alone.

Contractor on ladder fastening vinyl siding panels to residential house wall
The reviews we hear often mention that good contractors treat the homeowner's house as their own — careful about the landscaping, protective of the walls they are not working on, and thorough about cleanup.

The questions roofing reviews do not answer

You will read a lot of five-star reviews for contractors who are fast, friendly and do good work. But reviews do not tell you what happens when something goes wrong — when the flashing starts leaking two years later, or the siding buckles in summer heat. A good warranty and a contractor who answers the phone when you call back matter more than the review count.

Commercial roof structure with clay tiles and green steel support beams